Last updated August 22, 2024

Returns
Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Items That Cannot Be Returned:

• Gift cards
• Downloadable software
• Certain health and personal care products

A receipt or proof of purchase is required to complete your return. Please do not send your purchase back to the manufacturer.

Partial Refunds
In some cases, partial refunds may be issued:

• Items not in their original condition, items that are damaged, or missing parts not due to our error.
• Items returned more than 30 days after delivery.
  
  

Refund Process
Once we receive and inspect your return, we will notify you via email regarding the approval or denial of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few days.

Delayed or Missing Refunds
If you haven’t received your refund yet, please:

1. Double-check your bank account.
2. Contact your credit card company, as it may take some time for your refund to be officially posted.
3. Contact your bank, as there could be additional processing time.

If you’ve completed these steps and still haven’t received your refund, please contact us at info@oktoprint.co.za.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at info@oktoprintl.co.za and send your item to: OktoPrint, 61 Trollip street, Brenthurst, Brakpan, 1541, South Africa.

Shipping
To return your product, please mail it to: OktoPrint, 61 Trollip street, Brenthurst, Brakpan, 1541, South Africa.

You will be responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your location.

Responsibility for Transit and Damage
OktoPrint is not liable for any damages that occur to products after they have left our premises and are in transit with the courier. We are responsible for securely packaging items for safe delivery. This policy covers damages or lost parcels while under the care of the courier service.

Questions
If you have questions or comments about this notice, you may email us at info@oktoprint.co.za